Description

As a Safety Learning and Development (SLeD) Program Manager, you will be the single-threaded leader in North America, responsible for driving Learning Management System (LMS) excellence and training compliance across the region. You will play a pivotal role in optimizing LMS processes, maintaining data integrity, and implementing system-wide efficiencies to support regulatory compliance requirements. This role goes beyond day-to-day coordination; you will be trusted to lead special projects and strategic process improvements in SLeD domain that strengthen content uploads, management, and improve stakeholder visibility. You will own end-to-end LMS processes, driving efficiencies and standardization across global operations, while maintaining strict compliance with training requirements and regulatory standards. At the same time, you will gain a profound understanding of the tactical demands of a wide portfolio of training programs, ensuring seamless assignments for thousands of learners.

If you thrive in an environment where you can both invent and simplify processes, drive data-driven solutions, and support stakeholders through systematic improvements, this is the role for you.


Key job responsibilities
• Lead special projects and process improvement initiatives to optimize multiple LMS use-cases, ensuring alignment with regulatory requirements.
• Solve customer issues via tickets on training barriers, extensions, completion issues, and escalations, maintaining compliance documentation standards
• Serve as single-threaded leader to configure learning paths, user permissions, and manage training across multiple programs, ensuring seamless operations
• Leverage LMS and internal RIVER tools to maintain our intakes, courses, adoption, and compliance reporting accuracy
• Drive continuous improvement of LMS functionality through system updates, user feedback, and performance metrics