About the opportunity This role is responsible for end-to-end payroll processing, ensuring accurate, compliant, and timely payroll cycles including taxes, benefits, garnishments, and year-end activities for assigned clients. The position emphasizes quality control, auditing, and proactive issue resolution while collaborating with internal teams and clients to deliver high levels of customer satisfaction. It also involves managing cases, maintaining documentation, adhering to SLA metrics, creating and updating standard operating procedures, and supporting continuous process improvements. The ideal candidate brings multi-client payroll experience, strong legislative knowledge, familiarity with Dayforce or similar systems, and a commitment to accuracy, learning, and collaboration. What you'll get to do Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timelyEnsure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clientsResponsible for quality control and auditing to ensure accuracy and low error or defect percentageWork with cross-functional internal partners to resolve client payroll matters and employee inquiriesProvide Payroll support services to clients according to Dayforce contract, legislative requirements and business needsManage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timelyDrive customer satisfaction by providing high quality of serviceFlexibility in terms of working hoursThink and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements Adhering to and Reporting on SLA metricsCreate, update standard operating procedures and performs quarterly document reviewsMeets quality control standardsManage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.Performs administrative functions as requiredResponsible for quality control and auditing to ensure accuracy and low error or defect percentageWork with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries Ability to communicate and collaborate with clients and internal team membersResponsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely Provide Payroll services to clients according to Dayforce contract, legislative requirements and business needsProactively manage quarter, and year-end payroll auditing and processingResolve client’s issues and provide superior customer service to internal and external partnersProvides training, supporting peers and customers as neededExecutes minor configuration updates to product as applicable (PCR Lite)Attends and leads customer meetings where required and supports discussions from payrollSupports Client Relationship Executives with requests as needed for customer*Canada specific: Performs monthly reconciliations of tax remittances, Strong legislative working knowledge of all Canada garnishments in order to interpret, calculate, Strong legislative knowledge of ROEs in order to validate or enter ROE’s as needed. What would make you really stand out Industry related certifications or will obtain after employmentMulti-client payroll processing experience2000+ employee payroll processing experienceEnd-to-end payroll processing experienceExperience with Dayforce HCM or similar cloud payroll technologyStrong working knowledge of quality control and auditing standardsA desire to continually learnAbility to communicate and collaborate with clients and internal team members