WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,149.00 - 117,687.00

Role Overview

The Account Executive is responsible for client management, Net Promoter Score (NPS), and revenue generation through upselling or scope management of the Statement of Work.
The Account Executive is responsible for managing existing revenue and driving growth by identifying, pursuing, and securing new business opportunities. This role builds and manages the client relationships, upsell sales cycle and collaborates with internal teams to ensure successful delivery of solutions. The position supports strategic planning, portfolio management and reporting to meet organizational goals.

Key Responsibilities

• Develop medium- to long-range client strategy plans to protect, grow, and diversify relationships within the client portfolio
• Identify and manage interactions with senior client contacts to support client satisfaction, service delivery, and sales opportunities
• Resolve problems and ensure customers receive high-quality customer service and meet service level agreements (SLAs)
• Develop client retention and growth plans to drive profitable business within the portfolio
• Prospect and generate leads by identifying and pursuing new potential clients
• Manage the full sales cycle, including presenting solutions, negotiating terms, and closing deals
• Act as the main point of contact for clients, understanding objectives and fostering long-term partnerships
• Collaborate with internal teams to ensure seamless service delivery and project execution
• Review and report on customer retention, business opportunities, and market trends
• Develop sales strategies, track KPIs, and maintain CRM records for accurate forecasting
• Sell directly to end customers or indirectly through channel partners

WHO WE'RE LOOKING FOR

• Post-secondary education in Business, Marketing, or a related field
• 3+ years of experience in B2B sales or account management
• Knowledge of sales processes, CRM systems, and market research
• Knowledge of benefits administration, SaaS, and outsourcing clients
• Understanding of industry trends and competitor analysis
• Strong negotiation, communication, and presentation skills
• Proficiency in CRM tools
• Ability to upsell, manage change orders, and close deals
• Ability to build and manage client relationships while handling multiple priorities
• Ability to lead complex projects and influence stakeholders

Nice to Have

• Bachelor’s degree
• Sales certifications (e.g., HubSpot, Salesforce)
• Experience in health benefits or insurance
• Advanced data analysis and strategic planning skills

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.