THE ROLE IN A NUTSHELL The Manager, Talent Acquisition will lead and continue to transform GreenShield’s Talent Acquisition function to support accelerated growth and complex hiring needs. This role is accountable for building trusted partnerships across the business, redesigning and optimizing recruitment processes, strengthening internal mobility and succession practices, and enabling a high-performing recruitment team through coaching, clear goals, and data-driven decision-making. The successful candidate will be a strategic talent partner with a proven record in talent acquisition, team leadership, stakeholder management, and talent strategy development. They will help ensure GreenShield attracts, assesses, and retains top talent at the pace required by the business. KEY RESPONSIBILITIES Talent Acquisition Strategy Transformation Develop and implement a comprehensive Talent Acquisition strategy aligned with GreenShield’s business objectives. Continue to evolve existing talent acquisition processes to improve efficiency, candidate experience, and hiring outcomes. Execute on and drive internal mobility and succession planning practices that support organizational goals. Use data-driven insights to optimize sourcing and talent acquisition strategies. Contribute to target operating model work, including technology integration and recruitment system optimization. Design a Talent Acquisition structure that mirrors the efficiency and service discipline of an external search firm. Recruitment Delivery Oversee the full recruitment lifecycle across lines of business Establish and implement service level agreements anchored to historical data, role complexity and hiring timelines. Partner with hiring managers to understand talent needs and build effective recruitment plans. Set role-specific evaluation criteria and, where appropriate, use assessments to support comprehensive candidate evaluation. Ensure best practices in sourcing, interviewing, selection, and unbiased candidate assessment. Sourcing Strategy Talent Pipelines Develop sourcing strategies using search partners, community events, job advertising, professional associations, post-secondary partnerships, and digital/social channels. Define sourcing strategies for each line of business and support proactive channel management. Explore referral programs, incentives, virtual career fairs, talent pooling, and market-mapping approaches. Develop criteria to determine when to build talent internally versus hire externally, including forecasting skill shortages and succession needs. Team Leadership Coaching Lead, mentor, and develop a team of talent acquisition specialists, fostering a high-performance culture and a positive team environment. Set clear goals, provide regular feedback, and create meaningful development opportunities for the team. Streamline processes to improve team effectiveness and consistency. Redesign and manage onboarding practices to create an engaging experience that accelerates productivity. Stakeholder Management Employer Brand Build strong internal relationships and act as a business partner to key stakeholders. Enhance the Talent Acquisition team’s brand and reputation within GreenShield. Develop training for hiring managers to support effective and unbiased interviews. Partner with Marketing and Corporate Affairs on public-facing recruitment strategies, including LinkedIn recruitment campaigns and branded candidate experiences. Compliance, Reporting Continuous Improvement Ensure compliance with applicable employment laws and regulations. Develop Talent Acquisition metrics and reporting to track performance and identify service opportunities. Translate key TA metrics into KPIs and OKRs for the function. Prepare leadership reporting and scorecards that highlight service enhancements and business partnership opportunities. Use vendor scorecards and automated reporting to monitor third-party support and recruitment performance.