We’re looking for a Customer Experience Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows.

This role combines technical troubleshooting with deep payroll expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.

This is a high-impact role where your work directly affects employees getting paid correctly and on time.

The base salary range for this role is $85,000 - $108,000.

There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.

Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

• 4–6+ years of experience in Payroll, HRIS, or Payroll Support roles

• Strong understanding of US payroll processes and compliance considerations

• Experience troubleshooting payroll systems or integrations

• Ability to analyze workflows and identify configuration gaps

• Strong communication skills with both technical and non-technical stakeholders

Nice to Have

• Experience with payroll platforms (e.g., ADP, Gusto, Workday, Paylocity, etc.)

• Exposure to APIs or system integrations

• Experience supporting SaaS customers

• Background in implementation or onboarding

Own payroll-related escalations

• Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting

• Support customers during critical payroll cycles with urgency and precision

• Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert

• Advise customers on payroll configurations and best practices

• Troubleshoot issues related to US payroll compliance and workflows

• Help customers understand how system setup impacts payroll outcomes

Bridge customers and product

• Translate payroll challenges into product feedback and improvements

• Partner with Product and Engineering on payroll-related enhancements

• Advocate for customer needs in technical discussions

Drive proactive improvement

• Identify misconfigurations and potential risks early

• Recommend process improvements and system guardrails

• Contribute to documentation and payroll best practices